Ombudsman Channel and Issue Resolution

The Ombudsman is the final escalation channel of our Platform. This space was created to ensure maximum transparency, ethics, and security within our curation ecosystem. If you have already sought information and still need a definitive solution, our team is fully open to hearing from you.

1. What the Ombudsman CAN Do for You

• Partner Conduct Review: We review and may remove from our catalog any product or producer that exhibits misleading behavior, offline official pages, or failure to meet the quality and support criteria required by our curation.
• Informational Mediation: Although we do not have access to delivery systems, we can help by indicating clear paths or direct contacts to reach the official support of the product you purchased.
• Rights Protection: If you are an author, official producer, or intellectual property rights holder and have identified any non-compliance in our catalog extensions or demonstration pages, this is the priority channel for opening technical review requests.

2. What the Ombudsman CANNOT Do for You

• Process Refunds or Chargebacks: Because all billing and payment processing occur on external, encrypted partner platform checkouts (Hotmart, Kiwify, Braip, ClickBank, etc.), we do not have the technical tools or legal authority to perform money returns or charge cancellations.
• Deliver Access or Shipping Tracking: We do not stock physical products and do not manage info-product member areas. Sending postal tracking codes or download links is the sole and exclusive responsibility of the manufacturer or offer producer.

Before Submitting a Complaint, Did You Know?

• Issue with a Specific Product? On the product's internal page in our showcase, just below the price, there is a "Report Problem" button. Using it is the fastest way to alert our automated system about broken links or incorrect checkout pages.
• General Questions About Purchases and Timelines? Visit our FAQ page. There you will find immediate answers about how warranties, refunds, and our showcase business model work.
• Commercial Matters or Suggestions? For partnerships, commercial proposals, or simple inquiries, you may use our standard channel on the Contact page.